Service contract

The acquisition of OTO Nom-i software, SOFTBEC implements its commitment to you by a service contract to be signed by both parties to avoid any dispute.

The service contract proposed by SOFTBEC contains all the information you need in clear and precise terms.
The contract period is two (02) years minimum.


According to the acquired version there are two content for the contract :


Selon la version acquise, on peut distinguer  deux contenu pour le contrat:

 
  Lite Version               Professional Version 
Duration of support offered Four (04) hour unlimited
Application's updates included included
Database Backup Locally every night with the last 30 days history On SOFTBEC Cloud with local replication possibility
Type of Support Distance (telephone, internet), between 09h and 17h Distance (telephone, internet), 24/7